Refunds
Last updated: 13 November 2026.
Pro is a monthly or yearly plan you can cancel any time. Reports and the tracker are one-off purchases. Payments are handled by our payment partner, who is the seller of record and sends your receipt.
Consumer law first
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and you may have similar rights where you live (for example in the UK or the EU). If a paid service is not supplied with due care and skill, or does not do what we said, you can ask us to fix it or refund you.
One-off reports and the tracker
- 7 days, no questions. Ask within 7 days of paying and we refund it in full, even if the report was delivered.
- After 7 days, if something is wrong with what we delivered, tell us and we fix it or refund it under consumer law.
Pro (monthly or yearly)
- It renews automatically at the price shown at checkout until you cancel. The checkout and My account show the next renewal date.
- Cancel any time in My account (Manage or cancel). You keep Pro until the end of the period you already paid for, and nothing more is charged.
- 14 days on your first payment. Ask within 14 days of your first Pro payment and we refund it in full. Later renewals are not refunded part-way, except where the law requires it.
- Yearly plans: we email you before each yearly renewal.
- If a renewal payment fails, Pro stays on for up to 7 days while the payment is retried. You can update your card in My account.
- Free trial (if offered): one per person. The price after the trial and the first charge date are shown before you start. Cancel before the trial ends and nothing is charged.
How to ask
- Email hello@tradingcheckup.com from the email on your account, with the order or receipt number.
- Refunds go back to the card or method you used; banks usually show them within 5 to 10 business days.
- If we close your account for a reason that is not fraud or abuse, we refund the unused part.
- Orders from Fiverr or the MQL5 Market follow that platform's own refund process.
Questions? Email hello@tradingcheckup.com.