Complaints

Last updated: 4 November 2026.

If we got something wrong, we want to know and put it right. Complaining is free, and we will not treat you differently because you complained.

How to complain

1. Email hello@tradingcheckup.com with the subject “Complaint”, or use Report a problem. Tell us what happened, which page or tool, and what you would like us to do.
2. We confirm we have it within 2 business days.
3. We aim to give you a full answer within 14 days, and at most 30 days. If it will take longer, we tell you why and when to expect it.

For complaints about a payment, include the date and the email used; we will never ask for your card number.

If you are not satisfied

• Privacy: Office of the Australian Information Commissioner, oaic.gov.au, or the privacy regulator where you live.
• Consumer issues: the consumer agency in your state or country (in South Australia: Consumer and Business Services, cbs.sa.gov.au; in India: the National Consumer Helpline, consumerhelpline.gov.in).
• Orders placed on Fiverr: Fiverr's own resolution centre.